Confirmation Emails

Sending a professional looking confirmation email really helps to re-enforce that the purchase was successful and that your car show is professional. Fortunately this is very easy to do using Middletwin. There are multiple places within events to configure different types of confirmation templates, and there is a way to have one template for all purchases. The right configuration for your car show will be based on how you have Middletwin setup.

Pre-registration confirmation

If you are only pre-registering cars, then it makes senses to just create a single confirmation email template for pre-registration. To do this, first go to email->templates and create a new template that uses the “Event Registration Confirmation” as the base template. Edit the template to give it a professional look and refer to the Email template strings cheatsheet for placeholders you can use within your template.

After you are satisfied with your template, save it and go to your event->Show Settings and scroll down to the Participants Registration section and select your new template as the Response Template. Now any new online pre-registrations will receive an email using this template.

Ticket confirmation templates

If you are only selling tickets, then it makes sense to just create a template that can be used for all the ticket types, or if you have multiple ticket types with unique needs, you can create templates for each one. Ticket confirmation templates are assigned to each ticket type individually, giving you great freedom in designing custom templates to suit your needs.

As before, go to email->templates and create a new template, or multiple as needed, but this time use the Event Ticket Confirmation base template as a starting point. Again refer to the cheatsheet for placeholders.

After saving, go to your event->Tickets and in the ticket type setup select the Ticket confirmation template that you created in the previous step. You will need to do this for each ticket type, even if they all use the same template.

Vendor confirmation

If you are only selling vendor or swapper spaces using the map feature, then it makes sense to just create a template for vendor confirmation. Again go to email->templates, create a new template that uses Event Vendor Confirmation as a base template, refer to the cheatsheet for placeholders that you can use, and save.

In your event go to Maps and Vendors and open the settings for your map. Here you will see the Response Template setting, set this to your new template. If you have multiple maps you will need to set a template for each one, you can share a single template with all maps too, whichever makes sense for your needs.

Multi-confirmation

If you are selling any combination of pre-registrations, tickets, of vendor/swap spaces, and you don’t want to have the Middletwin system send multiple emails for each confirmation but rather one email with all the confirmations together, then you can do that. Note that setting this up will prevent any of the individual confirmations from being sent. Note that this does not include worker signup confirmations, they will be separate.

As with the previous setups you will start with the email->templates. Create a new template. Refer to the cheatsheet for the placeholders.

When you are done with the template, go to your event->Show Settings and locate the Purchase confirmation email template in the Event Information section. Set this to your Multi-confirmation template. Now this will be used for all purchases.